Terms of use
Last updated: 19.10.2026
This is an English translation provided for convenience. The Hebrew version is the binding text; if the two differ, the Hebrew version applies.
1. Who we are and the seller in the transaction
The website e-sims.co.il (“we”) sells eSIMs for mobile data abroad.
Payment by credit card, Apple Pay or Google Pay is processed by Stripe, through the site operator’s merchant account in the United Kingdom. The seller’s identity is shown on the payment page before you are charged and appears on the receipt.
For any question, request or complaint, contact us through the channels listed in section 14.
2. What we sell
Digital eSIMs for mobile data abroad, provided by foreign operators through an international supplier (esimaccess). The service is intended for use outside Israel only.
We market the profiles; the communication service itself is provided by the foreign operator in the destination country.
3. Product description and disclosure (distance sale, section 14C of the Consumer Protection Law)
Each destination page shows: the data allowance, the validity in days, the supported countries and networks, when the day count starts, the final price in shekels, how and when the eSIM is delivered, and your right to cancel.
Depending on the plan type, the plan’s days start counting from: the first connection to a network abroad / the moment of installation / the moment of purchase — as stated on the plan page and in the delivery message.
Delivery is instant — by email, usually within a minute of the payment being approved.
The price is valid at the time of the order; prices may be updated according to exchange rates and supplier prices, and will not change after the payment has been approved.
4. Device compatibility
It is the customer’s responsibility to make sure before purchase that the device supports eSIM and is not locked to a network. An eSIM bought for a device that does not support it can be cancelled as long as it has not been installed.
The device must be unlocked (devices bought in Israel are usually unlocked).
5. Ordering and payment
Prices are in new Israeli shekels and are shown as the final price. Each order buys one eSIM.
Payment methods: credit card, Apple Pay and Google Pay (Stripe).
Card details are not stored by us and do not pass through our servers; they are given directly to the payment processor (Stripe).
The price to be charged is set by our server when the order is created and is shown before payment; it cannot be changed by the customer.
6. Delivery
The eSIM is sent to the email address you gave immediately after the payment is approved. Your personal order page is available at the link sent to you.
Not received within 15 minutes? Check your spam/promotions folder, or write to us — we will resend it right away.
If we cannot deliver the eSIM for a reason that depends on us or on the supplier, we will cancel the transaction, refund the full payment and let you know by email.
7. Installation and activation
Installation instructions are sent by email and appear on the order page. The profile must be installed within 180 days of purchase.
An eSIM profile can be installed only once, on one device. Deleting the profile from the device after installation may make it unusable, and we will not be able to issue it again.
A QR code cannot be scanned from the screen of the same phone you are installing on; use the one-tap install link or the manual activation code.
8. Cancellation and refunds
Cancellation and refund: you can cancel for a full refund within 14 days of purchase, as long as the eSIM has not been installed. After installation it cannot be cancelled, unless the eSIM did not work at all — in that case we refund you in full. The refund is made to the original payment method within 14 days.
The full policy and the cancellation form: Cancel a purchase.
9. Faults and liability
If the eSIM did not connect to any network at the destination, we will handle it within business hours and refund you in full if we cannot solve it. We are not responsible for coverage or speed at a specific location, for blocks by the local operator, or for use that does not comply with the operator’s terms (for example a hotspot where it is not supported).
The plan is for data only; it does not include a phone number, calls or SMS unless stated otherwise.
Our liability is limited to the amount paid for the plan; nothing in this section limits rights that cannot be waived under the Consumer Protection Law.
10. Intellectual property, fair use and no resale
Content from the site may not be copied for commercial use. An eSIM bought on the site may not be resold; plans bought in commercial quantities may be cancelled.
11. Privacy
The information you give is used to deliver the eSIM, issue a receipt and provide support, and is passed to third parties only for those purposes. Full details in the privacy policy.
12. Accessibility
The site is built to Israeli Standard 5568 (WCAG 2.0 AA). The accessibility statement and how to contact us.
13. Governing law and jurisdiction
These terms are governed by Israeli law, and the competent courts in Israel have jurisdiction; this does not limit the consumer’s rights under any law.
14. Contact
Customer service: support@e-sims.co.il. The order number appears in the confirmation email and on the order page (in the format ES-XXXXXX-XXXX).