Accessibility statement

This is an English translation provided for convenience. The Hebrew version is the binding text; if the two differ, the Hebrew version applies.

Commitment

At e-sims.co.il we consider it important to make the site accessible to people with disabilities, and we work so that everyone can find a plan, buy and install an eSIM independently, comfortably and equally.

Level of accessibility

The site is built in accordance with the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013, and Israeli Standard 5568 at level AA (based on WCAG 2.0 AA).

What has been done

Full keyboard navigation; a clear focus indicator; a “skip to content” link; screen reader support (headings, page regions, labels for every field, linked error messages, announcements of status updates); standard colour contrast; text that can be enlarged up to 200% without loss of content; no time limits, apart from the clearly stated validity of the price quote; respect for the “reduce motion” preference; the eSIM activation code is also shown as text that can be copied, not only as a QR code; emails with alternative text and a plain-text version.

Known limitations

The credit card, Apple Pay and Google Pay fields are shown inside components provided by the payment processor Stripe; their accessibility is Stripe’s responsibility and we monitor it.

Alternatives

Can’t complete a purchase? Write to us at support@e-sims.co.il — we will place the order for you, send a payment link, and send the installation details as text.

Accessibility enquiries

Email: support@e-sims.co.il. We will reply within 5 business days and fix a reported issue within 60 days at most, and in the meantime offer an alternative way to receive the service.

Accessibility arrangements in the service

The service is provided online only; customer service is available by email.

Date of this statement

19.10.2026; the statement is reviewed and updated at least once a year.